Very unprofessional and disappointing service

<p>I signed up for a gym membership last year in October 2016 at Virgin Active in Westville Durban . It was a national gym membership and I was on the discovery vitality plan which allowed me to receive a monthly discount on my membership however I had to pay a once off fee of R1600 in order to qualify. I signed up after speaking to a sales consultant by the name of Sherwin. I was not given any contract on paper besides my receipt for the amount specified above after Sherwin explained the terms and conditions of my contract on the presence of my wife. Sherwin explained to us the terms and conditions of that contract and clearly explained to us that if for whatever reason we did come off the vitality plan I would be refunded my fee of R1600 which I had paid and that I will be on a normal national gym membership or I could opt for a normal membership. These terms where clearly explained to be in the presence of a third party. </p> <p> </p> <p>In June this year I came of the discovery vitality plan as I had changed medical Aids. In advance I called Virgin Active head office to enquire how I go about getting my refund which Sherwin told be about and to my devastation i was told that it was a non refundable fee. Extremely upset I called Virgin Active to speak to Sherwin and when I explained to him the terms and conditions which he clearly explained to me conveniently changed. I explained to him that I would contact his manager Shrey Singh which I did and have email communications with her. She disappointingly sided with her sales consultant adamant that he did not tell me the terms that he did. Was Shrey Singh with me when Sherwin explained ?? No she was not. </p> <p> </p> <p>Long story short Sherwin said in a email conversation with Shrey that I (the client) am trying to get of a contract which I took offence to as I have many contracts and virgin active is only a drop in the ocean in terms of all the contracts i have with other companies. Not once have I had issues with any company regarding terms and conditions or late payments. I am a man of principal and I will not pay for something that I did not agree to as I know my rights as a client. Also I will not stand for your staff defaming my character in such an unprofessional manner. </p> <p> </p> <p>Yesterday on the 08-08-17 I received a call from Melissa at Virgin Active head office explaining that I am now on a national membership and have to pay R950 for my membership. This is not what I agreed to as a client neither is this what was explained to me when I signed up with virgin active.</p> <p> </p> <p>I urge the necessary persons to kindly assist as I will not accept this service. Yes your consultants can do whatever they want to get sales and contracts but giving false information to clients is unacceptable and I will not stand for it. I have not once asked that my contract be cancelled however I will not pay R950+ a month when I agreed to paying R370. </p> <p> </p> <p>Regards </p> <p>Mr J Naidoo </p> **********