Very Unprofessional

First incident was when I lost my card - took me 3 visits to get my card just because the person didn't want to make an effort to look in the little box. <br> Second incident was when I wanted to change clubs. After a second inquiry about the procedure I was informed that I need to pay the transfer fee and when I wanted to pay it, the consultant (without a name badge) didn't know how much it is. She very rudely informed me that I had to come back another day.<br> I wish I can receive the positive attitude all the time like the day I went to sign up. Staff is unprofessional, unwilling to help with inquiries and unfriendly.<br> If it wasn't for the Vitality benefits I won't be using Virgin Active as my gym.<br> Virgin Active is NOTHING without Discovery!