Very Unprofessional

<p>I had a contract with Virgin Active, And i missed payment for a month, i made an arrangement with a call centre agent to make payment. I than asked to cancel the membership, and the agent said, its been cancelled and no debit order will go through, the day I was going to make my payment , a debit order goes through and i said ok, than why must i go and pay if the debit order went through.</p> <p> She than (The call centre agent ) called me again on the Monday, saying they didn get payment , i told her well you said no debit order will go through and it did, so she said she will go and check and get back to me ,</p> <p>Then on the Wednesday she phones me with an attitude, saying why i didnt make payment acting as if there was no talk on the monday, I have never been so angry in my life i shouted at her so loud, that i ended up apologizing ,to her.</p> <p>What irritated me is that she says i must go with my bank statement and prove it to my gym that the dbit order went through, whilst they did recieve the debit order (We even have this on record). They need to sort themselves out , I would never use this gym ever ever ever </p>