Very Rude Lady at the Reception

I have currently re-joined Virging active over the past twoo weeks or so, there were some administrative issues with my membership, due to a contract that i requested Virgin Active to cancel 3 years ago and it was never done. However a consultant was still busy fixing up my account and stuff. Im joining viaa Momentum, i called them on Thursday they told me that my account has been activated and everything should be okay. I went to the gym on sunday my card was not working and I was told that the admin department should fix it up by monday. I didnt go to the gym on monday but I went this morning. My card still didnt work and the kind of treatment I got from the reception was quite appauling, she summond me to the side and told me that, i owe Virgin active and with me owing the gym, she is not allowed to let me in. Made me stand there for a good few minutes and told me that, if I owe them money its her job top let me know and unfrotunately tehre is nothing she can do about it. She made me feel like she is doing me a huge favour by allowing me in the gym. In my heart I immediately wanted to turn back and never set foot in a virgin active gym ever again> Thanks to Phumi at reception.