Very Poor Service ( Cancelation & Retention)

I am really not happy with the way virgin active is handling customer queries. I have not received the response from Vuyo after asking her to call me and explain what her last mail means as it is very unclear, and after also provided the feedback about this service ( which was clearly ignored). I have even tried to call the customer service number twice already ( last week and today) and today I am told that the amount I need to pay now is R2300, we are no longer on R785. All this due to intentional delays to cancel my membership so you can continue charging me. As I said on previous email and reason I wanted to cancel initially I do not have financial means to pay this 785 and so will I not be able to pay the R2300.