Very poor service

So I joined gym on the 01 of September, the very same day that my multiply became active. I understand that with multiply one gets 80% off discount [applicable to staff members]. I was debited an amount of R230.00 by virgin active, another amount of R130.00 also by virgin active, please do note that I also paid R50.00 card fee. Yesterday I went to gym and was told that multiply would be cancelling my gym membership on the 30th of September because I owe them. I was extremely shocked! First I couldn't be granted access at the Centurion branch because I was told that I was placed under Tramshed. I don't know why that had to happen. Tebogo was the one who signed me, Churchill later assisted me with my application .This whole experience has exhausted me and this is my money that's being taken and causing me unnecessary bank charges! It's even bad when no one is keeping you in the loop. Can Virgin Active now do the right thing and return my money back to my account?! This is such a bad client experience and I'm extremely disappointed! If this is how Virgin Active treat it's customers I'd like to cancel my gym membership!