Very disappointed with Virgin Active Gym

I am really disappointed and very irritated with Virgin Active. My son cancelled his membership which is linked to my personal Cheque Account in Jan 2024, after sending follow up emails no action has been taken. We do receive emails as acknowledged and that’s it no further communication and the debit order still just comes off my Cheque account. Tried to sort this matter at the club that I gym at and they just refer me to head office with no joy.