very disappointed with virgin active

I am extremely disappointed and frustrated with the services received from Virgin Active Cedar Square. I joined the gym in October 2014. The only reason I signed a contract with this gym is because I only live in South Africa for a couple months of the year and I was told by the person assisting us with the contract that I would not have to pay any fees upon freezing my contract (and freeze for as long as I like) for the months that I would not be in South Africa. Upon freezing my 2 year contract about 2 months later, I was informed that I would have to pay R120 per month for the months I would be away. After returning to South Africa in 2015, I decided to cancel my contract and double the amount of cancellation fees was deducted from my account. Although all of these issues have been sorted out, and there were some very helpful people who assisted me at Virgin Active Cedar Square (TK is his name and he was very efficient), I am very disappointed with the services previously provided and I will not be joining again.