Very disappointed to Virgin Active

I have called Virgin Active call center to do the transfer from one Virgin Active Club to another and they told me that the transfer fee is R200 and I excepted for the debit order to go through, so I decided to go online and check the classes that the virgin active that I have transferred too whether they offer classes that I normally attend and only to find out that they don’t, so I decided to call again Virgin Active and only to be told that I still need to pay for the transfer fee, when I asked to be transfer to the manager they lady just hold the phone forever, imagine that you’ve never been to a Club and now you have to pay for another transfer fee, does virgin active want to encourage people to work out or rip the money out of them.? Hello Peter to assist me to transfer from my previous club to Centurion one, simple as that.