Very bad service by Virgin active Branch Benoni

Good day,

Have been with the Franchise for the past 3 - 4 years, but this is the first time I have received such a ****py service.

I hold membership for the Virgin Active in Benoni. On there 28th of September 2018, went to the branch to make a payment for the following month. Was advised by a gentleman called Michael at the reception : That the amount paid, will cancel our the debit order and I won't be debited on the 30th of September 2018. When I paid the gentleman had some challenges in getting his system to be working. He advised me that all is well I should not worry about anything.

To my surprise I received a debit on the last day of the month, when I query it with the Callcentre. I was told that the amount paid on the 28th doesn't reflect in their system.

I then went to an ABSA Branch to get the statement, it reflected 2 amount of R413 being debited. WAs advised to query it with the branch as the amount is being debited twice but shows the amount waiting for authorisation.

Went to the Benoni Branch, gave them a stamped copy of the Bank statement. Which they made copies of and I was advised that the query will be attended to and resolved.

No feedback or calls advising the progress on the matter, during the course of the month.

Now today, a day before the next Debit order. at 12h54 I receive a call from ********** . A lady from the branch, advising me that I need to come to the branch as the copy they have is not clear enough for the, to resolve the matter with their Head Office.

Have been to the Gym numerous times this month and such was never requested from me.

Now tomorrow , they will probably try to debit my account. Knowing very well I am owed an amount. if this amount bounces, my credit scoring get's affected negatively.