Very bad service

I'm am currently a member of virgin active gym North Riding, at first the consultant that signed me up promised me that this membership covers everything an never mentioned the times that my membership restricted me to attend the gym at only certain times, also he said that I would be allowed at any gym, ever since then I've explaining to the consultants about the matter as they where saying that I need to change my membership an pay more. I entered the gym today an the Manager by the Name of Lucy was at the front desk, she scanned my card an there after told me to please step aside, so I did she continued to assist other people an make me wait, eventually she came an the asked me rudely why didn't I change my membership as yet, I then explained that I have spoken to someone over the phone about it, she ignored me an checked on the computer, then said rudely if I spoke to someone they would have left notes an they didn't, so I asked her how do I cancel this contract as I'm am tired of this, she grabs the cancelation book an says you are welcome to cancel the contract just sign this form, I then asked her why is she being so rude an it is bad customer service, she then gave me more attitude. I decided to walk out. She was very unprofessional an very rude no customer should be treated an spoken to in that manner. The lady even refused to give me her details an said I'm must find out my self.