GvdH
Geraldine van der Horst
1 reviews | Active since Oct 2009
03 Feb 2015, 12:03
Very Bad Service!!
I cannot believe this is the level of service a person receive from Virgin Active. I cancelled my membership with Virgin Active and spoke to lee-Anne at the Call Centre. She assured me that only the cancellation fee will be deducted and that the normal monthly WONT go off as well.<br> <br> Guess What! They both went off! Close to R1 000. All I get is an \apology"and then being told that I have to go into the club to take off my banking details from the system. What peed me off what the ATTITUDE I got on the.<br> <br> Is that what we call customer service nowadays???<br> <br> Now I don't regret cancelling my membership with Virgin Active."""
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Virgin Active South Africa's replyOfficial
03 Feb 2015, 14:44Hello Dean123,
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter you had with our collections agent.
As per our telephonic conversation today, I have confirmed that your contract will be cancelled on the 19 February 2015. As per our arrangement, you will be settling the arrears balance in cash at one of our clubs.
Kindly note that I have addressed your concerns about the agent and the team leader will be calling you shortly.
Regards
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter you had with our collections agent.
As per our telephonic conversation today, I have confirmed that your contract will be cancelled on the 19 February 2015. As per our arrangement, you will be settling the arrears balance in cash at one of our clubs.
Kindly note that I have addressed your concerns about the agent and the team leader will be calling you shortly.
Regards
Robyn
Virgin Active South Africa's reply03 Feb 2015, 14:44
Official
Hello Dean123,
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter you had with our collections agent.
As per our telephonic conversation today, I have confirmed that your contract will be cancelled on the 19 February 2015. As per our arrangement, you will be settling the arrears balance in cash at one of our clubs.
Kindly note that I have addressed your concerns about the agent and the team leader will be calling you shortly.
Regards
Robyn
Thank you for taking my call today.
On behalf of Virgin Active I would like to apologise for the encounter you had with our collections agent.
As per our telephonic conversation today, I have confirmed that your contract will be cancelled on the 19 February 2015. As per our arrangement, you will be settling the arrears balance in cash at one of our clubs.
Kindly note that I have addressed your concerns about the agent and the team leader will be calling you shortly.
Regards
Robyn