VERY BAD SERVICE

About 2 months ago I filled the suggestion card complaining about the service! My complaint was about the cleaners cleaning the bathrooms while we are taking showers and they are very arrogant as if we are irritating them by taking showers while they clean, I addressed the issue with one of the staff by the name of Sihle who was very rude and unprofessional and was not willing to help. A gentleman by the name of Zakhele who was rather friendly asked to fill the suggestion card and assured me that the management will come back to me within 48 hours. Up till today I have not heard from the management.

Last night I visited Kloof Branch again. After I have finished working out at 19:40 I asked for a manager from the same Guy by the name of Sihle, I was shocked when he told me that he was a manager. I couldn't understand why a manager would act in that manner in front of staff! He was extremely rude last night and started arguing with me trying to prove that he is right instead of apologising from my experience!

I said to him let me rather go because I dont want to be rude and aggressive like he is. He said I must go using aggressive gestures

All in all I find this service very pathetic!

I need feedback of corrective action ASAP