Very bad experience, unprofessional help and false information at his gym

Very bad experience, unprofessional help and false information

I started my membership in October 2022 with Virgin active Polokwane (stadium side) After been a member and taking my 11 year old son with me after work and school to the gym I was mis informed when asked that he could train with me. I was informed that he could train on anything as long as he does not go upstairs to the gym area where I was always busy with weights. I opened a membership for him and he trained with me.

A week later after been to the gym several times we were stopped when busy training and it was requested of me to come down and supervise him if he needs to be on the health walker....I was not informed of any supervision initially and they did not even want to listen or assist in any regard. When asked if i could be accommodated by some means or helped by means of an indemnity form they did not want to listen at all. We were treated with disrespect and even after sending a mail to them twice till today I had no response from them whatsoever. How can you run a business like this? I am shocked as this was not the experience I was expecting from such a large gym company and I am very unhappy about this incident