Vergin active

My wife went to vergin active in green point to come as membership so Mr David came as a consultant to help us and he gave us some information about membership fees we did accept and I paid for first month next day my wife went there and they side you have to pay more and David made mistakes and they side you can cancel your membership if you want so she decided to cancel her membership and refound money to account after 3 month I still reciving email from different people in vergin active which I will get my money in 3 to 5 workings day and after 3 month now they not even respond to my email mr Rian Weaver and David are in charge in this case.