VA pathetic system!!

On the 10th of April i was contacted by virgin active informing me that my contact has with the gym has been cancelled due to me not visiting the gym enough times during the year. Which took me totally by surprise and totally Upset, as i attend the gym regularly! If u just look at my previous years i attend the gym regularly and the numbers don't even make sense. I know I had some setbacks this year but I def did NOT only attend the gym 35x and less. Then it dawned on me as u can see based on my history i attend the gym early morning between 5&6am, just when the open and because of this a lot of the time I was told to enter thru the side disabled gate as their system was not online to swipe us thru. Yes we where told to swipe after we leave but who remember to do that after a workout.And now because of your systems where not up to scratch and my NON human error i have lost my contract to the vitality and gym! Which I find total BS and unfair. This cancellation was not due to me not attending the gym but due to your systems and this better be corrected as I am NOT to blame for this.