VA Padel Club - Terrible Service - no connection to Virgin Active Gym

I purchased 3 racquets from VA Padel Clib on 22/12. Delivery was made on 7th!!! The goods were delivered incorrectly with one racquet being returned. Driver was suppose to collect on Wednesday but only came late Thursday afternoon. Despite having shared a signed copy of the collection slip, no response or other communication has been received from VA Padel club. VA Contact Center has no idea on how to contact them telephonically or who they are …. I was told they’re a separate company yet they carry the VA LOGO???? Why? Their customer service is appalling to say the least and inconsiderate!!! I will never again purchase anything from VA Padel club!!! Please be aware.