VA not responding on rewards issue

I have had non stop issues since signing up in August. The issue that is still ongoing, despite addressing it several times, is that the app is logging my workouts but not loading my rewards. I sent an email regarding this 5 days ago, and again 2 days ago, and have not had a response to either. I have tried calling customer care several times but am always on hold with nobody answering. Absolutely shocking service from a company that charges such a premium for their services! You cannot advertise a perk that you then don't follow through on!