VA customer service sucks

Changed my membership to Premier, they charged me a 60 admin fee. No one explained that to me when I changed the option, keep getting stuck at the gym. Called VA over 20 times, sometimes holding on for half an hour at a time, they never call you back. Eventually after speaking to 10 people, on 19/01 Shaheid confirmed I will not get stuck at all. I got stuck on Friday, sat and Sunday.

VA call centre agents are useless, you cant get past them to speak to anyone else. Their fees are so expensive but their call center have no respect for clients and considering the fees, we pay a month, they should be able to find educated honest call center agents that understand customer service. Also have some communication skills. We should also be able to speak to a manager or team leader but they all hide behind their useless call center agents.