VA customer service sucks

On Friday the 12th spent over 50 minutes trying to talk to someone at VA. First on the 10th, some one was to call me back, no one did. On the 12th, I spoke to Cindy, after holding on for 10 minutes, she took my details, then cut me off and did not call me back. Then I called back, in the queue again, spoke to Thandeka, I asked for Cindy, she said this is a call centre, theres more than 1 Cindy, I said check on the system who last assisted me, attitude sucked, said hold on and then put me to nowhere, I held on for 10 min before I cut it off and redi redialled. Then I spoke Sibo who laughed in my face when I said I am considering planet fitness or FIT 24, she said well those gyms have their issues, like VA doesnt. Atrium dont even have aerobics classes left, what fees are paying for. Still waiting for a manager, team leader, supervisor to call, as the call center agents are just there to apologize but provide zero solutions to my issue at hand