VA Cornobia ***** / Poor service delivery

I have been to your VA Cornobia branch a few times already.

Keshav was rude to begin with, very unprofessional.

I have a query as to why I have two running contracts? After signing up (and paying a joining fee of R1000) , about a month later I'm told that I have a frozen contract. My questions couldn't be answered so I went into the branch.. Where I still got the same excuse being systems offline.

I find it weird how a current member signs up if he is a current member... And still pay a joining fee..? Am I correct in saying a "joining fee" makes you a member?

So i have queried this as I am getting debited R168.50 ********LY. 2 Debits of R840 has gone off last year. It's over 3 weeks and I get no joy from Virgin Active Cornobia staff. I am still told that systems are offline.. When I ask for the managers number I'm told POPIA acts doesn't allow to give me a number... When I asked for a call back I'm told the manager is busy doing an online course... You guessed it, Nobody has called me.

Futher more... I was told that I signed a public membership which is utter nonsense. I would never sign up without medical aid,l (through discovery vitality) look at my history with VA, its always through a medical aid. I would never pay so much for a gym contract, there's planet fitness and local gyms waaaay more reasonable just by the way.

I asked for proof but too date have received none.

The after sales service really sucks at VA Cornobia specifically. I recently signed my mother up there aswell, dad is also wanting to join and a few friends, but with the pathetic service received I think it best to cancel all contracts due to poor service delivery.