Utterly shocking client service - going on three months since first query sent it.

We have been trying (for the past three months- since my dad passed away) to change the banking details for our memberships. The club says we have to phone the call center / send an email - no answer from BOTH!

My dad's membership fee has been deducted since he passed away, after we sent an email saying the membership needs to be canceled.

We have emailed all the necessary/required documents to *** 3 times now - we haven't even received a response.

But they have the audacity to phone us and inform us that the debit order bounced because we removed all funds from the bank account so that they can stop deducting the fee for all four family members instead of the three of us.

It's already difficult to deal with things as they are now, now on top of all of this, we have to deal with the useless client service. Utterly shocking!!!