Utterly disgusting service - Staff Member

I have been constantly observing how Virgin Active Sunningdale treats their members for some time and I have often made the remark that we dont complain much as other members from other gyms do thus sometimes we sre subjected shawdy service.

Sauna - Its always dirty, inside it always smells horible as it hardly gets cleaned. The plangs that make up the platform to sit are old, they seem like they will break at any moment and yet very little to none seems to be done to properly maintain the structure and change them. As it stands they dirty and it is not hard to tell that they hardly ever get washed/cleaned. The timer on the wall does not work, and when it works it is always inaccurate. I am not sure why the gym management does not buy a proper timer with clearly marked time intervaks eg. 5, 10, 15, 20 mins like other gym.

That all being said, tonight was the tip of the ice bag where a gentleman with dreadlocks (Staff Member) budged into the sauna while myself and another gent were inside. The time was 8:30pm, and he widely opened the door without asking or saying anything to either of us and started taking measurements of the handle inside. He slowly did this taking a picture and then also measuring the width, and then taking a picture. When I could feel the sauna was getting colder I asked if he couldnt do this at another time as the sauna was getting colder, and he rep**** that I should get patient! When he was eventually done he told me that the sauna was being closed down in 10 mins (meaning 20:40).

In my honest opinion I think this guy wanted to make the sauna cold so we could vacate it and they could prepare for early closure. Furthermore, it is utterly disgusting and unacceptable that our rights were infringed upon in that manner and we were disrespecter in that manner by someone who responded with an attitude. I also get that people want to close early and go home early but we pay for this service till 9pm, not 8:40pm!!!