Utterly disgusted

I am appalled at the way Virgin Active conducts their business.

I joined in September and paid the R550 registration/admin fee. We are on Vitality and as such, we were supposed to pay R124 p.m. From the 1st of October (and each month since), I have been billed the FULL R550. I had to dispute it on my banking app since it is INCORRECT. Each time, I need to pay a dispute fee which means I have wasted more than R200 now because Virgin Active cannot do operate in the appropriate manner.

I cancelled my membership with them after I told them that the salesperson never gave me any contract or paperwork to sign and he did not explain ANY details of the contract to me (other than the R124 that I had to pay per month). I sent them all our communication.

I have contacted the manager at their N1 City branch AND head office. Yet, each week, they phone me at least once about this situation. What else can one do?