EL
Eamon L
1 reviews | Active since Aug 2011
24 Apr 2015, 15:14
Utterly Disgusted
I have been an employee of Virgin Active previously (2 years) and have been a member for around 5 years now. I have paid every month. I recently changed my medical aid from Discovery to Liberty and TRANSFERRED my contract to the Liberty Rewards program. I went to cancel my contract for the end of May 2015 because I am emigrating. I was told when trying to cancel that I would have to pay a cancelation fee of R2600. WHAT! I am trying to cancel this contract the correct way. But if Virgin Active insist on a fee to cancel this contract I will simply put a a block on any debits from Virgin Active on my account in the future.
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Replies (1)0
Replies (1)Virgin Active South Africa's replyOfficial
24 Apr 2015, 15:53Hello lnyeam001,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations this may have caused.
Thank you for giving me the opportunity to assist you today and for being a loyal customer with us.
I wish you all of the best with your travels abroad.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations this may have caused.
Thank you for giving me the opportunity to assist you today and for being a loyal customer with us.
I wish you all of the best with your travels abroad.
Kindest regards
Robyn
Virgin Active South Africa's reply24 Apr 2015, 15:53
Official
Hello lnyeam001,
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations this may have caused.
Thank you for giving me the opportunity to assist you today and for being a loyal customer with us.
I wish you all of the best with your travels abroad.
Kindest regards
Robyn
Thank you so much for taking my call today.
On behalf of Virgin Active I would like to apologise for any frustrations this may have caused.
Thank you for giving me the opportunity to assist you today and for being a loyal customer with us.
I wish you all of the best with your travels abroad.
Kindest regards
Robyn
