USELESS Virgin Active

I cancelled my and my family's membership at Virgin Active. I spoke to one of the agents and ensured that all family members can be cancelled. She advised that yes all members can be cancelled. I proceeded with the cancellation. However I was again billed this month for 1 membership. After contacting Virgin I found out that this membership was in fact never cancelled and that we will have to cancel it again. I advised that I will not do so as I already cancelled all memberships on 27\01\2020 After contacting again today I was assisted by the most pathetic and *********** member(as all of them are). I would like to request a refund for the R185 that was debited on 10\03\2020 and confirmation that all memberships have been cancelled as I was ensured on 27\01\2020. I advised the agent to refer back to the recording of the call made on 27\01\2020 as this was cancelled then.

Can ANYONE at Virgin with a brain please resolve this issue as I demand a refund no later than Friday 06/03/2020 as I am not going to be liable for Virgin employing USELESS, PATHETIC and *********** staff.