Useless staff and bad attitude, misinformation

I signed up to Virgin Active 6 months ago with my Discovery benefit - supp**** all correct information, ID books etc. The staff informed me on my last visit that my name was incorrect on my card - when they swipe my card my photo comes up but with my husband's name (the debit order is off his account). I asked them to correct it. Today again my card was swiped and my husbands' name appeared, with my photo. I have no idea if the rest of my details are correct. <br> <br> I asked the manager on duty, Cherney, and the staff member assisting me at the front desk (cannot give you her name as she was not wearing a name tag) to correct this and was given a long story about how a 'call would need to be logged with admin' and they werent sure how long this would take or if someone would get back to me or indeed, if anyone would be able to correct it. <br> <br> I am concerned for three reasons:<br> - Why has this only been noticed now when I have been attending for 6 months?<br> - Why are they staff unable to enter my name correctly when they received a copy of my ID?<br> - Are the Vitality points indeed being credited to me and not my husband? <br> <br> The useless attitude of the staff at your George branch is quite something