oH
omrisha H

1 reviews | Active since Jan 2016

29 Jan 2016, 14:33

USELESS STAFF

I had went in to Kenilworth gym to get more info and I was told that I could join by paying R175 upfront and thereafter R280 per month but I was not told it was a 2 year contract. I paid the R175 and the next day I cancelled the contract after finding out I was bond by a 2 year contract.<br> <br> I have contacted them for the refund of my R175 but im being pushed and pulled all sides as they say they never get feedback from head office.<br> <br> I don't care about what head office has to say as when they wanted the money than I was needed to pay same time but to get my money back is a problem.<br> <br> unless staff which don't care for anyone else

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Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply29 Jan 2016, 15:01
Official
Hello omrisha1510,

Thanks for taking the time to talk to me.

Please accept our sincere apologies for the frustration caused.

We can confirm that the refund has been processed and will reflect in your bank account shortly.

Kind Regards,
Tracy-Lee