Useless: Lack of service delivery after 5 months!!!

In September 2021, I visited my gym Virgin Active Sunningdale, Cape Town for my normal routine sessions. I was advised that there was some admin issue with my membership and I needed to contact head office and/or Multiply to resolve it. I called the Virgin Active Call Centre on ***, and waited on the queue till I couldnt any longer and this happened on several occassions. I then reached out to Multiply who informed me that Virgin Active needed to resolve the issue as Multiply was not picking up any issues. I sent several follow up emails to Virgin Active to their email addresses *** and ***, and yet to date they kept sending me emails stating they are experiencing high volumes and that I should call the same call centre that wasnt assisting me. Due to Covid19 new variant, I waited as the numbers had been picking up and to date I have not received a response on the cancellation request I had logged. I cant recall how many times I left call back requests on this number - ***. My main concern is that they will turn around and claim that I am in debt even though I would have cancelled and/or frozen the account timely due to Covid19. I need assistance to resolve this matter asap as the lack of responses do not assist me in moving forward! Please assist asap!

Soon to be your ex-customer due to lack of service!! Akhona