Useless call center at virgin active

<p>I needed to change my membership from a national membership to a single gym membership so they payer of my account called the call center and they told her that I have got to be the one to change my account. I then called to be told that the person who pays has to call in. Why does nobody seem to know what is going on? Today, my brother recived a voucher for kuai so we wentin to redeem it for them to tell us its not working and it expires tomorrow. I called the call center to have them see what the problem is to be put on the line with a bulshy, pompas rude man. He spoke to me like I was a tiny child who was actually inconviencing him. He then insisted on speaking to my brother when all I wanted was for them to fix the dam voucher before it expires tomorrow. Virgin activce shouldn't offer all these vouchers if 1- they dont work and 2 -the man at the end of the line refuses to fix them.</p>