KR
Keegan R

1 reviews | Active since Oct 2015

06 Jan 2016, 10:36

Useless Accounts Department

I used to be an avid gym user but recently due to the change in job title, I travel a lot throughout the country.<br> <br> I therefor stopped payments on my membership and tried calling and even mailed Virgin active to settle the account but no one ever got back to me!<br> <br> This morning I get a call from their attorneys saying that I have been handed over!<br> <br> I don't think that this is fair, taking into consideration that I tried for 4 months to get hold of the correct person to settle the account!<br> <br> Be that as it may, with all my correspondence I will also be seeking legal action against them.<br> <br> Two can play that game!

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply06 Jan 2016, 13:46
Official
Hello Keegz8511,

Thank you so much for taking my call today.

Please accept my apology once again for any inconvenience.

I look forward to your email and trust that we will be bale to resolve your query soonest.

Regards
Robyn