Useless

As with others below, I have had enormous difficulty canceling my Virgin Active membership, and disputing an amount they claim I own. I have phoned them at several points to assess this, but no one is able to assist. I have requested on several occasions to listen to my phone call recording in which I cancelled my account originally but, even after promising to get back to you once listening to the call or escalating the matter, you hear nothing back. You then assume the matter is resolved, only to receive a collection SMS three months later, and you are thrown back into the same useless loop.