Useless

I Joined Virgin Active in January. I paid the R50 for January & February. I received an email on the 20th of February to say i cancelled the gym membership. I went in to query this and resolve the matter and pay the Vitality activation fee to continue the contract. I was told i personally came in to cancel which i disputed. I asked for camera footage. Nothing was provided. I was then subsequently charged R453. I then disputed this and said i want to continue the contract and was told i will also have to pay the R800 + activation fee. I was shrugged off like 'oh sorry, someone made a mistake' but i ultimately pay more.