Urgent Escalation – Incorrect Billing and Harassment of Pensioner

I am escalating my previous complaint regarding the incorrect billing messages sent to my father, who has never been a Virgin Active member. Despite several attempts to resolve this — and a conversation with Babalwa, who advised she could not assist — the matter remains unresolved.

The supposed “amount owing” has now increased from R1,650 to nearly R6,000, which is entirely unacceptable. These repeated messages are harassing a pensioner and causing unnecessary distress.

I demand that you: Immediately remove his number from your billing system. Confirm in writing that there is no active account or debt linked to his name or contact number. Provide written confirmation within 3 working days, failing which this will be reported to the Consumer Protection Ombud and media if necessary.

This issue has been ongoing far too long and must be resolved immediately.