Urgent Complaint – Incorrect Billing Messages to Pensioner

I am writing on behalf of my father, who has been receiving repeated SMS messages demanding payment for a Virgin Active membership (R1650). He does not have a membership.

When he called the number provided, he was told no assistance could be given, and no effort was made to remove his number. As a pensioner, these messages are causing him unnecessary stress and anxiety.

Please remove his number from your system and confirm once resolved.