Unwilling manager at Virgin Active Sandton

Virgin Active Strathavon Sandton.

I've complained twice since October 2018 about the faulty wattbikes at the above mentioned club, after they remained broken for a while. I went through the designated online channel that Virgin makes avaliable to their clients. I assume Virgin just notifies the manager (Mmapula). Nothing happened thereafter. Which obviously made my attempt futile speaking to her in person after nothing happened after my logged complaints.

It's really pathetic that there is always at least one, most of the time two, bikes broken (there are only 6 bikes). There is no attempt to fix the bikes. Same problem persist for the one bike since last year.

I am sure there will be a ton of excuses, but more than 5 months to fix a wattbike. I don't buy it.

Virgin: Please fix this, clearly your appointed incapable manager does not care about your company reputation.