MR
Mbali R

1 reviews | Active since Feb 2016

18 Mar 2016, 10:21

Unwanted account

I am very angry and unhappy how the sales person from virgin active toke my details and opened an account that I didn't approve of..when I asked him. He came with a foreign white guy to me and told me I must not worry the guy will pay it. I didn't agree he kept on running away from me..next thing I know. The MBD people call me to tell me my virgin active account is in debt and I am blacklisted. I have never went to the gym even once.I don't know how am I gonna even pay this money and iv never been to virgin active before. I am very upset. And he has disappeared ..This kagiso guy must be stopped maybe he does it to alot of people..

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply18 Mar 2016, 12:28
Official
Hello Mbalienhle20,

Please accept my apologies for any frustration caused.

I would really like to get in contact with you to discuss your concerns in more detail and assist in resolving this matter.

I have sent you an email requesting an alternate number and convenient time to talk.

Look forward to chatting to you.

Kind Regards,
Tracy-Lee