************* Sales Staff

I saw an ad from Bluff branch in June saying no joining fee. I called through and spoke to Sash. She was very nice and polite, she even asked for other referrals which I did. I got my wife and daughter to also sign up with me. At the gym when signing up, I asked Sash if we would get the gym bags and stuff to which she rep**** that she does not have any stock and will give us when they come in. I said no problem and went along. A month along my daughter and I were getting promotional messages from Sash saying we must put on our whatsapp which we did. My daughter brought in two of her friends Jade and Sherri who signed up. My wife then brought in her friend Aneesa who also signed up. I kept asking Sash where was our bags and her last response was that she can "organize" 1 for me but not my wife and daughter as yet." I did not respond to the because that was not what she agreed to. Also the fact that she said "As yet" led me to believe that she is still organizing the bags for them. I asked her again on Friday 17/9/2021 and she just told me that it was not part of my joining special and sent me a pic of her ad. I told her what she agreed to with us about giving us bags and said she would never have said that, both my daughter and I could not have heard her say the same thing. She became rude in the sense that she did not want to deal with me because only what she says is right. Throughout the conversation she did not show empathy or even apologize for communication problem between us. I told her she can keep HER bags and I am not hard up, I was just asking for what SHE promised. I get the sense that she and Virgin Active Bluff work on a dishonest and misleading basis, we do and get what she wanted then once signed up there is no service or follow up.

Had Sash just told us that there would be NO bags, I would understand, Bags are cheap and easy. The other staff I encountered at Bluff branch were very helpful and polite, explaining processes and procedures about Covid etc. But with Sash and her bad attitude it just leaves a bad sour taste in my mouth and I will not recommend her as a person of trust to deal with. I did tell Sash that I will take this further because of her rudeness and she didn't even bother to respond in any way. She may have even blocked me, I am unsure. Sash/Virgin Active - very distasteful.