Untrained Staff Causes extra Costs!!!

Dear Virgin Active. <br> <br> I have been a loyal member from 01-01-2014, on a premium membership, paying the account every month on time until March/April this year. <br> <br> Whereby I lost my job. I couldn't afford the monthly premiums, In this time I never once visited the gym as I don't believe that I should use a service that I am not paying for. <br> In saying that I got numerous calls from your agents asking when payment will be made. My answer was firm and I told them that I will pay once I find employment.<br> <br> The baffling part is that I asked on numerous occasions for a payment plan once I found employment, only to be declined and my account handed over which I haven't used to the attorneys. <br> <br> Now It will take me 44 months to pay something which would take 2 months! <br> The most annoying part is I called John from Virgin on Monday and he explained that my account could have been frozen for 6 months until I found employment but none of your highly skilled staff advised me this until my account was handed over. <br> <br> Why should I pay for something I didn't use? Why wasn't I advised that the account can be frozen!!!!! And all this costs wont of happened.<br> <br> This is not fair at all!!!