Untrained Staff

In the process of the Matlosana Mall being built. Vurgin Active gym sales people are recruiting new members. I signed up but after 3 or 4 days I realise U wont be able to use my subscription as I am working long hours. So I ask one of the virgin staff if I can cancel. She replies yes u can but u signed a contract and are liable for a little more than 2000 to cancel. I know fir a fact that at the time my first installment had not gone through. The worst of it all the gym doors were not yet open to the public. I have never been to the gym because I was clear I want to cancel within the four day and I wont pay a cancellation fee. Poor service uninformed staff. Consumer Protection Act must be explained to staff with regard to refunds, termination of contracts etc. sorry I will make all my friends this is like a ****