************ Membership Hunters

<p>Never before have I had the pleasure of dealing with a more ************ group of people as a collective whole. I had the pleasure of hosting a friend over December 2015-January 2016 from Lebanon, who wanted to use virgin active facilities during her stay in south Africa, as I had been training (via a Vitality membership) I used the facilities for more than 3 years with not much problems, however the sales agent that assisted my friend, talked her into some sort of membership, I was not with them at the time of the conversation so I cannot confirm what was done, but a membership was started, using my banking details. When my friend left south Africa at the end of January I obviously had the pleasure of seeing my debit order go off got R1056 per month an additional R648 per month was debited. I met with the membership manager immediately and explained my situation, and she asked me to allow her the time to investigate this case, when I met her 2 weeks later I had to start the conversation all over again, and that frustrated me because it made it look like she didn’t take my request 2 weeks ago seriously...I immediately went to Nedbank to have a stop order signed (which was done February 2016 at the Blue Route branch), that debit order hasn’t stopped, and continued to be debited from my account even today, I had the March 2016 debit order returned and didn’t pay that in the hopes that someone of authority would call me to try to assist me regarding this very expensive blunder on my account, but that never happened. It is almost February 2017, and instead of Virgin Active having come back to me with a solution to a very unnecessary problem I have to date been inundated with calls from different call centre agents, who listen to my story and promise to come up with a solution, but never do, and then 2 weeks later a different call centre agent will call me and I would have to start explaining this all over again with the false promises of getting back to me with a solution that still hasn’t come back. I have completed paying for the 12 months and still to date no accounts manager, call centre manager, or membership manager had gotten back to me. Virgin Active you are hands down the worst company from a service delivery point of view that I have ever dealt with...I am about to cancel my son’s and my membership as well, as I honestly believe your services is disgusting and totally ************ and the people you have in place to manage these processes are more so. I hope more people see the membership hunting blood suckers you guys are and also cancel their memberships.</p> <p>I don’t expect a response, as that would be too much for someone from your concern to do.</p>