Unsatisfied with staff

Good day

I was a member at the Virgin Active Ballito branch for a year and a half... Absolutely enjoyed my time there but had to cancel this year because my husband relocated to Bloemfontein...

Last week he decided to rejoin Virgin Active, only to find out that he owed a ridiculous amount of money that was when he was a member at the Bluff Virgin Active 10 years ago for which he had requested a cancellation of his contract...

My frustration with Virgin Active account department is that this was never brought to our attention when we initially joined Ballito branch so where did this amount suddenly appear from... Don't they know how to do their job...

Now after 10 years they want him to settle an account which is no fault of his...Suddenly within these few days, we have been getting phone calls from debt collectors asking us to settle this amount... This is bringing his credit name down for something that is no fault of his... Virgin Active needs to get staff that knows what they are doing...

I refuse to settle this account due to the *********** staff of Bluff for not cancelling membership and Ballito for not making us aware of this amount...

I hope that this matter gets settled effectively...

Thank you