Unsatisfactory Service

<p>In 2015, I signed a contract with Virgin Active. The account was not activated as I didnot receive my memebership card and neither did I attend the gym.I assumed the contract was not activated as I didnot activate the card at a Virgin Active branch.</p> <p> </p> <p>In April 2016, I was retrenched. In Nov16 I was contacted by MDB stating I owed Virgin Active R4000.00.</p> <p> </p> <p>I explained to the consultant I will not be responsible for this account as I didnot use the services. I was told the contract cannot be cancelled, I am still liable for this amount and my banking details were taken.</p> <p> </p> <p>In June this year I contacted Virgin Active explaining to them the scenario and to date my account has not been cancelled and I am being handed over to attorneys.</p> <p> </p> <p>Kindly note this is affecting my credit scoring at the credit bureau and should I in future decide to take a gym contract, I would definitely not go with Virgin Active due to the poor service I have received.</p> <p> </p> <p>I would appreciate if a reliable Manager of authority at Virgin Active will be able to settle this matter as it is long overdue.</p> <p> </p> <p>Much appreciated.</p> <p> </p> <p>Regards</p> <p>Kubesheni</p>