Unresolved Issues with Virgin Active Glen Marie

Subject: Unresolved Issues with Virgin Active Glen Marie

I am writing to express my disappointment and frustration with the service I have received from Virgin Active Glen Marie. Despite registering my family on February 23rd, my sons' memberships were only activated in May. I have attempted to seek assistance, but my efforts have been met with neglect.

On 03/06/24,I called to speak with a representative who took down my details but failed to provide any feedback or resolution. My concerns are twofold:

1. The delayed activation of my sons' memberships. 2. The discrepancy in their Vitality benefits. According to Vitality, my children are eligible for a 50% discount on gym visits, but this has not been reflected on their memberships.

I am appalled by the lack of accountability and follow-through from Virgin Active. The promises made during the sign-up process, including the provision of bags, have not been fulfilled. I feel misled and undervalued as a customer. I urge you to investigate this matter and provide a swift resolution. I expect a comprehensive response addressing the issues I have raised.