Unreliable staff at Centurion branch...irresponsible, very poor service!

Virgin advertising FUN but this is NOT FUN any more!

At the centurion branch, I and my husband asked one of the sales consultants to cancel the membership because we are leaving the country at the end of March. The Virgin system was slow so the consultant promised to execute the request and send a confirmation email yesterday. That was the last day of the month and I told them that it is important because we do not want to pay an extra month on top of the cancellation fees. No email, no confirmation arrived. Today I tried to contact the sales manager Rene Singh. Sadly she does not work for the branch anymore. We contacted the Branch manager Revershen by WhatsApp text with the same issue...no answer yet....I mean there is a push to sign up and pay but where is the service?

It is so sad!

Ildikó Kolozsvari Istvan Tutunzis