Unprofessional,rude,Misleading to customers

I injured my back at the end of June this year and would require treatment and so I decided to freeze my account from July till September. upon calling the call center, the operator from virgin said to freeze my account I would still have to pay R200 for each of the months I want to freeze. I suggested to her that before you could freeze your account without paying anything which she then said I can pay R100 for each month seeing as I have a back injury. (which I find **********)<br> <br> my back did not respond to the treatment and I require now surgery, I called the call center and told them I will be needing to cancel my contract which the operator said I would have to pay a total of around R8000.00 as she said my contract had changed (which I did not alter) I ask then for a copy of my contract which she said she cannot.(which is also ********)<br> <br> Ive been a member of virgin for the last 7 years, last year there was an annual price increase I was not told of by sms or email but I still paid, at times when I didn't have money virgin always got their money every month. <br> <br> Ill be happy to sign up again with virgin when my back is healed but to be treated the way I have been is disgusting.<br> <br>