Unprofessional and ********* behaviour of your staff

I have been harassed by Virgin Active Call Centre for the past two months, I was referred to Pinetown Club which has been closed now but now the harassment is even more and I receive the call from very rude who knows no customer agent who speak anyhow and I have been told by 3 people that it has been sorted out. What irritate me more is I never asked for your starter pack or whatever you call it. You consultant ask for the login details which I have blocked since then and added it and I never even had facilities of a personal trainer. If you check my gym member is up to date and Pinetown club manager said he has sorted it out but this is still irritating me I want this be sorted and removed as a matter of urgency