PR
Pulane R

1 reviews | Active since Jan 2016

01 Jan 2016, 09:50

Unprofessional

I went to virgin active Cresta to join and was going to activate my vitality card to make my fees cheaper.<br> <br> I have however not activated the vitality yet and was expecting to be charged atleast R400 for a normal subscription but he put me on a R600 subscription.<br> <br> I was not even given a copy of the contract when i went to sign up he took 2 good hours on the system moving from one to the other.<br> <br> He was just asking me to sign without even explaining what it is and obviously i was now in a rush to go home as i had been there for 2 good hours.<br> <br> I have not even went to gym for 5 minutes but they still charged me R600!!

0
Replies (1)
Virgin Active South Africa
Virgin Active South Africa's reply04 Jan 2016, 09:02
Official
Hello palesa72,

Thank you so much for taking my call today.

On behalf of Virgin Active I once again would like to apologise for the mis communication.

As discussed, your membership has been amended and we will be in touch when you are ready to convert to Vitality.

Kindest regards
Robyn