Unpleasant and shocking experience at the Groenkloof Virgin Active - Lucky

I had a very unpleasant and shocking experience at the Groenkloof club earlier this evening.

I arrived at 18h10 for the Bums and Tums class to find the Mind and Body studio empty. I then went to reception to enquire, and then one of the receptionists approached Lucky who was outside the Kick class. His initial response was that he would not give class to one person and kept on making gestures to his watch. However, his response was not what was puzzling, but the condescending and vile manner he conducted himself. I am appalled that Virgin Active, being a leader in its industry would have such unprofessional and ill behaved team members.

I tried to address his sour and negative attitude, with Kenny being present, but Lucky persisted. I then told him that is he is the one giving the class, I will definitely give it a miss. Kenny then approached me later on the floor to apologise for Lucky's behaviour, which is the kind of tact I believe most people have become accused to from Virgin Active.