******** debit order

<p>I am a member of the virgin active gym in mount edgecomb, Durban. My contract ending date was 31st January 2017. Nobody informed me during the signing of the contract that I would have to cancel my contact once the period is over. I did not even receive a notification stating that it will be renewed on a monthly basis. I even called the call centre last year to notify them that I won't be using the gym anymore because I have since relocated. I haven't been utilizing the gym for the past 7 months although I still honoured my agreement and paid timeously evey month knowing January would be my last payment. Even when I queried about cancellation of the contract before the contract date I was not informed of this month to month basis policy. Surely they should have notified me about this because I haven't been using the gym for so many months. Today my account was debited for 3 times the usual amount. This is very frustrating. I will not pay for a service that I do not use</p>